Anonymous
map-marker Willard, Ohio

Complaint and refund

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I took my family of 6 in to eat at the Ontario location and it was cold everything was turned off there was no steak . I paid 104 .00 for what one plate of food and to be treaded like *** . I want a full refund . My family was very rushed and treated rudely
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Sylvia M Cpq
map-marker Ocala, Florida

Complaining

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Golden Corral - Complaining

Hi everyone I had Bariatric bypass surgery 20 months ago, I went was visiting Ocala florida for a family gathering especially for my mom. I told the cashier that i had Bariatric bypass surgery i would like to purchase a child meal because I dont eat much.

She call the manager i show him a card of my surgeon and Doctor hospital information saying too i do not eat much please allow this person to order half portion or a meal from childrens menu. He say no discount straight out. I really dont care paying but people like me with this surgery does not help and the manager had no consideration in my situation.

I think he would address it with more manners. I glad this was a one time thing I do not do buffets.

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Loss:
$30

Preferred solution: Full refund

User's recommendation: Do not visit Golden Corral if you have Bariatric surgery

3 comments
Guest

It's a restaurant's discretion to decide whether to accept bariatric surgery cards. A lot of places will, a lot won't. They probably have had trouble in the past with people lying and about the surgery in order to pay much less.

Guest

NO ONE CARES about your surgery. If you want baby plates, eat at home, and don't try to turn a meal into a cookie for surgery.

Guest

How is your loss $30? The dinner buffet is around $17.

They also sell a garden salad or chicken Caesar salad for $8.99. Also two different fish and one chicken dinner each $12.

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Emi C Tnt

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Verified Reviewer

Very bad customer service

Golden Corral - Very bad customer service

The date this occurred July 21 10:30 in the morning and Aurora Colorado on Mississippi. I took my family of five out to eat.

We stopped at Golden corral. Everybodys very excited to get in. The lady ask my kids their age I told her I have 212 year olds, which are my twins and me and my other daughter, which are adults, she looked at me and told me very rudely. Can I talk to them?

I told her I am their mom I can talk for the she tells me very rudely Im talking to them then she says looks at me like she wants to hit me or something Im not sure do you have a problem Im looking at her speechless I cant believe its so early in the morning and this is what kind of customer service I get for Buffay all you can eat so I just kind of stared at her asked to speak to her manager no management will come out no management was there. She goes in the back she removed her name tag puts a face mask on and wont allow any of her employees to talk to me, Hispanic lady very bright lipstick on very rude. Ive been going to this restaurant for many years.

Ive never had this issue, and very unsatisfied with her customer service and I really hope that corporate or management sees this message so they can change. I dont know if it has something to do with our race or her day .

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Patrick R Rhz

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Verified Reviewer

They told me i could chill and cool off there till 4 for stake then randomly no

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so i went there after donating plasma for a whole month not missing one day so i could have a electric bike conversion kit because I don't have a driver's license, it took a whole month of donating plasma Non-Stop not missing one eligible day out of the month to donate it at the end of it after I finish my goal I want to go reward myself with some stake at Golden corral knowing that the residential boarding house am staying at the lady that used to run it and passed away her brother took it over long story short there's openings to the roof causing it to be hot when the sun is in the middle of the sky overpowering the air conditioner, more or less details to that (halfway homeless) so I want to go to Golden corral and just kind of sit there for the hot hottest part of the day even at the end of it at 4:00 when of course there is steaks, from the moment I told the lady that rung me up to the moment the manager told me i couldn't even have another water after waiting for hours,, they didn't even have the comfortable couch seats,, what's messed up about this is I even tried to get figuratively a male employee to clean the bathroom, I found out there was no male employees except for one so I couldn't not come off as a *** even if I wanted to but other then that the bathroom looked like somebody took a blowtorch to the inside of it the toilet seat was melted in such a way that I thought it had *** on it which it did they cleaned and then I thought they left it still dirty after farther inspection I figured out it was burnt in a crusty manner like somebody's *** was a blowtorch or something, even then I told the employees my intentions that I intended to stay there until the stakes came about at 4 but one employee got pissed off because I asked her for some water after they already cleared the table while I was using the bathroom taking a dump freshening up etc.. regardless of the policy regardless of the homeless status regardless if it was all female employees or unisex I was led to believe that it was okay for me to stay there until they had steaks then they told me no steaks no water no service get out and no refund, I've called corporate on them before this visit too by the way, their food there is horrible I will be calling the health department next, their website is flawed I had a birthday on July 9th and I tried my damnedest to sign up everything right to get my birthday coupon I never got an email haven't even got ahold of anybody on the phone they don't return my calls trying to call the corporate offaces, at the buffet they are very rude and they talk trash in Spanish behind people's back (right now I'm outside riding this review in the hot sun I'll have to touch it up later) cigarette smoke just hit my face at the bus stopWtf~ i lost money that i didn't realize was sent to me on cashapp from family on this bs.

too, and remember i payed for this with blood being took out of me and put back in 10 times- to acstract plasma from me, 7, 8, different visits to the plasma office trying over a month to build up the money for electric bike components because I can't drive, sacrificing my birthday and all, the misery and then the end of it I get money stole from me for what I was told I could do before i even started eating, I don't thank it's funny, it would have been one thing if I explicitly mentioned my intentions and then they told me straight up for all of this took place, I really think I deserve my refund, I also really think the health department should visit the location on 1540 N Cockrell Hill Rd, Dallas, TX 75211

think of it this way everything I mentioned in the story in this review just think of how the food is handled, I know the sucks there the only thing I wanted was to stake! cool off and drink water, I stunk too by the way, sorry not sorry

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Loss:
$16
Pros:
  • Often the only place to eat all you can eat steak unless
Cons:
  • Its going to have a nasty taste and never cooked right
  • Employees will usually snarl at you

Preferred solution: Full refund

User's recommendation: get there as close as right before 4pm as you can but don't tell them *** just get a 4 dollar discount because if you don't it comes up to $20 and I think that's even without a drink

Micheal Grp

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Verified Buyer

I want to trade my gift card

Golden Corral - I want to trade my gift card
Golden Corral - I want to trade my gift card - Image 2
I got Golden Corral card so Im trying to trade it but its not letting me to so I have to complain about it
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Preferred solution: I would like to trade it in naira

User's recommendation: Good

Portia B Loo

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Verified Buyer
|

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Verified Reviewer
| map-marker Corona, California

Need to update receipts for bar code a Hesperia and bear valley in Hesperia Ca.

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Golden Corral - Need to update receipts for bar code a Hesperia and bear valley in Hesperia Ca.
I can not get the points for my account. I need help with the receipt do I can get my reward points *****
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User's recommendation: Make sure you get your points for dining in

Judy C Xhl

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Verified Reviewer
| map-marker Charlottesville, Virginia

Rude assistant manager

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Walked up to register to pay and was asked if we were having a drink, no just water, well you need to go back for your drink, we just said water, well you have get now, well we dont want anything, went to pay with rewards and she was to busy to assist, never have we had anyone to be so rude and like we wouldnt get our drink, when our waitress is more than happy to get drink, she acted like no way we could pay and go through, all she had to do was just get
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User's recommendation: Make sure you get your drink or you won’t get waited on, people in front was turned away and lost their place in line

LARRY G Gvg

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Verified Reviewer

Clean up golden coral

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Golden Corral on Kansas Expressway in Springfield mo. This place needs to be cleaned up and renovated. It is not clean. Please clean this place .
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Preferred solution: Full refund

Judy C Xhl

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Verified Reviewer
| map-marker Charlottesville, Virginia

Complaint on posting rewards code

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In posting my rewards number wouldnt accept, told me I had 4 hours to post, attempted to repost, expired I had attempted to post in the the proper time frame Ticket date 09/07 @3:45 Attempted to post Saturday And same in Sunday within time allowed Time allowed had not expired I am very cautious in promptly posting on time allowed Trust I be favored with your response
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User's recommendation: To watch time in posting entry order number

Resolved
Judy C Jxx

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Verified Reviewer

Resolved: Ididn’t get my birthday coupon.

Updated by user Nov 05, 2023

Company fixed the issue and I have been provided with apology. Coupon for bogo meal was reissued and used

Original review Oct 06, 2023
Did not receive birthday Bogo coupon. Please sent to Gpdixie1974@***.com. Birthdate 10-08-1955. Please send asap for I am visiting ur restaurant in Allentown Pa on October 11 2023. Thanks
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Preferred solution: Birthday coupon

User's recommendation: Answer phones for faster service

Anonymous
map-marker Oklahoma City, Oklahoma

Management Harassed and Accosted me

Lets start by laying the foundation for this horrific event. I own a mechanic shop in sherman tx.

I have a customer whom is currently dissatisfied that works at Golden Corral in sherman. My family and I (includes my 2-4 year old grand children) went to dinner. Nothing derogatory was spoken between myself and this certain employee. No bad looks, nothing of the sort.

Out of now were management approached my table, namely A. Alma stating that she was a friend of our customer and that he wanted his money back and we would then need to call her from then on out. She approached our table alone. I was in shock it was very embarrassing and totally inappropriate.

As she stood in front of my plate setting I awkwardly stood behind her holding my salad while she addressed my husband. To take things in all consideration, my family of aprox 7 set dumb founded at this scene. She used her position as management to address our table standing above my husband while he was seated I feel giving more of a power, bully stance. Still standing behind her holding my plate I said R.S.

use me a little gruff. Set my plate down but remained standing. I asked what this was in reference to and she reintirated that she was there on behalf of her friend. Her friend had told her that a gun was pulled at the mechanic shop weeks prior.

( I then told her that was total nonesene, that this conversation had nothing to do with her or Golden Corral and most definitely should not nor will be discussed any further in this setting period. Mrs Alma then stated she was calling the police. By this point my family had abruptly ended there meal. Leaving witness to my grand children, my 4 year old grand daughter reacting shes calling the cops on us.

I then called the police dept myself and explained this unethical, unnecessary behavior. They said no reason for them to come out as no laws had been broken. Alma refunded my money aprox $80-$90. I then left only to return asking to speak with different member of management.

Only to be told she was the one in charge. I asked for an incident report as I felt this should be reported. I was told they did not have one. Since then Kim the district manager has returned my phone call stating that Mes Alma was translating for her employee that in fact this is a normal business practice.

At the table she was speaking Spanish. I advised her that in fact Mrs. Alma was not translating as she had came along, she merely was passing a message and furthermore no translation was needed as the employee our customer spoke English as did my husband.

This was Terris le I most deffently feel as though anyone in a management position should not abuse the the position. Translating if it was needed is not her job description seeing as this was my mechanic shops business

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User's recommendation: Report such derogatory behavior

2 comments
Guest

That was extremely inappropriate and unprofessional. You should not have been approached and confronted about an issue at your shop, while you were dining with family.

Guest

I have tried to report this behavior on every level, all to no avail. I get the same answering machine. It’s like everything is linked to this one voicemail that returns no calls.

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Anonymous
map-marker Leesburg, Florida

Poor food,poor service

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Well to start no clean bowls. Line of customers and no one there to Ring them out. Food Was dried out. The gentleman wouldn't give me a fresh piece of cake because there was 2 pieces there but was all smashed. No clean dishes for icecream. Caramel was burnt. I could go on and on. I wasted 70 dollars for a meal that we couldn't eat. I always looked forward to coming there every year when I come from PA to Jacksonville Florida. You Need to do something!!!
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User's recommendation: Don't go there!!!

Latricia M Axx

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Verified Reviewer
| map-marker Twin Falls, Idaho

Horrible customer service

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I Called to get information about prices got hung up on by the cashier.. when I called back the manager hung up on me. When I decided to go ahead and go the staff was rude. I didn't get any refills on my drink and the food was cold. I asked for a rare steak and they gave me a burnt piece that was well over what I asked for
View full review
Loss:
$50
Cons:
  • Waitress and mgr jennifer
  • Cold food
  • Manager attitude

Preferred solution: Full refund

User's recommendation: Don't go there staff is rude, over priced and the quality is not there. I can get better food from a garbage can

Deborah W Isd

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Verified Buyer
| map-marker Amarillo, Texas

Unpleasant visit

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Golden Corral - Unpleasant visit
We were staying in Pigeon Forge Tennessee and we went to the Golden Corral there. We got there at 6pm. The food was Terrible! There was very little food on the dinner bar and the food that was out was extremely old. We asked to speak to the manager but no one ever came and spoke to us.. I called the next day and asked to speak to the manager and was told again that the manager was busy and someone would call me back. They never have. We.live in Louisville Kentucky and go to Golden Corral at least twice a month. The food is always very good.
View full review
Loss:
$71
Pros:
  • Wevdine at the one in louisville kentucky several times a month

Preferred solution: Full refund

User's recommendation: Do not go to the Golden Corral in Pigeon Forge Tennessee.

ChavellaO O

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Verified Reviewer
| map-marker Metairie, Louisiana

Bad experience

Customer Service was not good, the last few times we have been there. I have a party of 14 people Sunday February 25, 2024 and the employee that is in charge of the cashiers and waitress and waiter was not very kind in her speaking with them or customers. My Church members come to Golden Corral twice a month on a Sunday and we should have better treatment.
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User's recommendation: I will not recommend anyone to this Restaurant.

ChavellaO O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Metairie, Louisiana

Bad experience

My Church members and I visit the Golden Corral twice a month on a Sunday. The last few times, the experience has been not good.

The employee that is in charge of the cashiers and waitress, attitude has not been good. On Sunday February 25, 2024, I had a party of 14. 10 were in the line waiting to pay for their meal. 4 was a few minutes behind us.

I have elderly women with me. This Sunday, an elderly woman could no longer stand when they can no longer stand and needed to sit, she found a table and told the waitress, she had a party of 14. When the lady in charge spoke with the elderly, she wanted her to move and the elderly lady moved.

The way she was spoken to was not respectful. We are thinking about going eat somewhere else, after church.

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3 comments
Marcelline Syr

Telling you to do something that you do not want to do is not the same as being disrespectful, Now if she said get the fluck out of the seat that would be disrespectful.

Guest
reply icon Replying to comment of Marcelline Syr

You just knew what was coming when it started “My church members and I...”

Guest

"We are thinking about going eat somewhere else" Stop thinking...Take yourself somewhere else. You and your band will not be missed....

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