My wife called Golden Corral corporate office and left a message about a complaint she had of Spanish-speaking employees talking rudely about the customers in Spanish as if no one could understand them. When the so-called representatives from Golden Corral called her, they proceeded to tell her not to be such a whiny *** and when I got on the phone after hearing the comments they proceeded to call me a dumb redneck and when I ask for their name and employee number, as if I thought they would really give it to me, their names were given to me as Ron and Michael, Ron having a very heavy British or Australian accent, and he tells me his employee number is CUNT69.
I soon realized that she had called the company headquarters and they were only concerned with company-owned stores and she was calling to complain about a franchise, which they obviously don't care about. Regardless, that is no excuse for them to play their little game and act and such an elementary school way.
Product or Service Mentioned: Golden Corral Customer Care.
Reason of review: Poor customer service.