Anonymous
map-marker Greenville, South Carolina

Support with an issue

My wifes mother and stepfather eat at Golden Corral every week and would like for me and her to join them but my wife had weight loss surgery and so she cant eat a lot of food. We asked a member of management if she could pay for a kids meal since she had the surgery and we told them that she had a card to show them about her surgery and the manager said no that there was nothing that they could do for her and that if she wanted to eat there it would be the regular price. I dont understand why your company want work with people who have had this surgery and who have the proof that they have had the surgery.

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User's recommendation: Work better with customers

4 comments
Guest

I’m going to offer what probably is an unpopular opinion. I feel that it’s up to your fellow members of the dining group to be respectful of someone’s dietary requirements.

I think it is extremely insensitive to decide on a buffet when someone’s eating is surgically restricted. Those cards should not be allowed either.

Guest

I’m going to offer what probably is an unpopular opinion. I feel that it’s up to your fellow members of the dining group to be respectful of someone’s dietary requirements.

I think it is extremely insensitive to decide on a buffet when someone’s eating is surgically restricted. Those cards should not be allowed either.

Guest

Unfortunately with how litigious a lot of people are the manager’s hands are tied. While your wife had no problem showing the card, a lot of people would.

And to be honest, the restaurant cannot ask for documentation on a health condition.

There are individual adult meals between $9-$10. Her best bet is to get one of those and take any leftovers home.

Guest
reply icon Replying to comment of Guest-2444255

100% agree. I also think they should choose another restaurant like Cheddar’s.

It has a wide variety of food and also a children’s menu. If her parents go to Golden Corral every week, changing it up to accommodate the daughter’s needs shouldn’t be a big deal.

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Anonymous
map-marker Melbourne, Florida

Complaint of food and employees

the owner of Golden Corral did contact me very quickly after I posted my complaint. We spoke and he apologized for the service. We did reach a decision and if all goes as he stated, I am more than happy with the outcome. He was very pleasant and spoke with a sincere tone and definitely a concerned manner.
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Resolved
Judy C Jxx

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Verified Reviewer

Resolved: Ididn’t get my birthday coupon.

Updated by user Nov 05, 2023

Company fixed the issue and I have been provided with apology. Coupon for bogo meal was reissued and used

Original review Oct 06, 2023
Did not receive birthday Bogo coupon. Please sent to Gpdixie1974@***.com. Birthdate 10-08-1955. Please send asap for I am visiting ur restaurant in Allentown Pa on October 11 2023. Thanks
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Preferred solution: Birthday coupon

User's recommendation: Answer phones for faster service

Vanessa T Ckl

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Verified Reviewer
| map-marker Forest Acres, South Carolina

To file a general liability claim

I need # for claims department. I tried call but no answer... Need to to contact me asap. You have my email.
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Preferred solution: File a claim

Judy C Xhl

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Verified Reviewer
| map-marker Charlottesville, Virginia

Rude assistant manager

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Walked up to register to pay and was asked if we were having a drink, no just water, well you need to go back for your drink, we just said water, well you have get now, well we dont want anything, went to pay with rewards and she was to busy to assist, never have we had anyone to be so rude and like we wouldnt get our drink, when our waitress is more than happy to get drink, she acted like no way we could pay and go through, all she had to do was just get
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User's recommendation: Make sure you get your drink or you won’t get waited on, people in front was turned away and lost their place in line

Stacy J Qwr

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Verified Reviewer

Birthdays rewards

I don't see my coupon for my birthday rewards it's not in my email or the app i downloaded how do I get it ???
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Preferred solution: My birthday rewards coupon

LARRY G Gvg

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Verified Reviewer

Clean up golden coral

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Golden Corral on Kansas Expressway in Springfield mo. This place needs to be cleaned up and renovated. It is not clean. Please clean this place .
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Preferred solution: Full refund

Judy C Xhl

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Verified Reviewer
| map-marker Charlottesville, Virginia

Complaint on posting rewards code

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In posting my rewards number wouldnt accept, told me I had 4 hours to post, attempted to repost, expired I had attempted to post in the the proper time frame Ticket date 09/07 @3:45 Attempted to post Saturday And same in Sunday within time allowed Time allowed had not expired I am very cautious in promptly posting on time allowed Trust I be favored with your response
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User's recommendation: To watch time in posting entry order number

Melisa Pbw
map-marker The Bronx, New York

Management

Food safety rude manager said there was a time was told it was a time limit customer coughing on food the manager didn't charge refund was snatched out of my hand when i mentioned corporate
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User's recommendation: Safety check

Anonymous
map-marker Oklahoma City, Oklahoma

Management Harassed and Accosted me

Lets start by laying the foundation for this horrific event. I own a mechanic shop in sherman tx.

I have a customer whom is currently dissatisfied that works at Golden Corral in sherman. My family and I (includes my 2-4 year old grand children) went to dinner. Nothing derogatory was spoken between myself and this certain employee. No bad looks, nothing of the sort.

Out of now were management approached my table, namely A. Alma stating that she was a friend of our customer and that he wanted his money back and we would then need to call her from then on out. She approached our table alone. I was in shock it was very embarrassing and totally inappropriate.

As she stood in front of my plate setting I awkwardly stood behind her holding my salad while she addressed my husband. To take things in all consideration, my family of aprox 7 set dumb founded at this scene. She used her position as management to address our table standing above my husband while he was seated I feel giving more of a power, bully stance. Still standing behind her holding my plate I said R.S.

use me a little gruff. Set my plate down but remained standing. I asked what this was in reference to and she reintirated that she was there on behalf of her friend. Her friend had told her that a gun was pulled at the mechanic shop weeks prior.

( I then told her that was total nonesene, that this conversation had nothing to do with her or Golden Corral and most definitely should not nor will be discussed any further in this setting period. Mrs Alma then stated she was calling the police. By this point my family had abruptly ended there meal. Leaving witness to my grand children, my 4 year old grand daughter reacting shes calling the cops on us.

I then called the police dept myself and explained this unethical, unnecessary behavior. They said no reason for them to come out as no laws had been broken. Alma refunded my money aprox $80-$90. I then left only to return asking to speak with different member of management.

Only to be told she was the one in charge. I asked for an incident report as I felt this should be reported. I was told they did not have one. Since then Kim the district manager has returned my phone call stating that Mes Alma was translating for her employee that in fact this is a normal business practice.

At the table she was speaking Spanish. I advised her that in fact Mrs. Alma was not translating as she had came along, she merely was passing a message and furthermore no translation was needed as the employee our customer spoke English as did my husband.

This was Terris le I most deffently feel as though anyone in a management position should not abuse the the position. Translating if it was needed is not her job description seeing as this was my mechanic shops business

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User's recommendation: Report such derogatory behavior

2 comments
Guest

That was extremely inappropriate and unprofessional. You should not have been approached and confronted about an issue at your shop, while you were dining with family.

Guest

I have tried to report this behavior on every level, all to no avail. I get the same answering machine. It’s like everything is linked to this one voicemail that returns no calls.

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Anonymous
map-marker Los Angeles, California

BIRTHDAYS

AY NOV 7 1986 BIRTHDAY CERTIFICATE...111111****111111****111111****111111****111111****111111****11111
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Anonymous
map-marker Bellevue, Washington

Birthday meal

Complaining about not getting any response I had called about my birthday and left message telling them why I was mad and nobody's ever got back to me
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Mary C Ntw

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Verified Reviewer
| map-marker Hudson, New Hampshire

Treat the employee

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My husband and I have not been to a Golden Corral since we left Florida 5 years ago. We found one and were excited about getting breakfast.

Our waitress Dimond was having a very nice conversation with us and we can hear some voices raising. Everyone looking over.

Let me start with when we walked in and Alexis was all smiles and so nice even in this rain yucky day. Sitting down eating and the raising voices started. The costumer who came in was being rude to Alexis and just not necessary at all.

She asked him to stop and he kept going being rude this is the point where The OWRNER came out, the owner whom I was just joking at the food counter was being just mean and it was in front of everyone. You could tell he was just being MEAN!!! You could not hear exactly what he was saying, but you could tell her was being just plain MEAN!!! Alexis just was in shock, and she asked several times if he was serious, to the point of where she swore at him again asking if he was serious.

This again all being done in front of customers.

He sent her out in the pouring rain she had no car, no one to pick her up yet, and he didn't care. Then he went as far as to go and sit with the customer who was just so mean and rude to Alexis, he went and sat and was joking with him and his friends. Poor poor poor way to take care of ur employees if $11 is worth disrespecting your employees, I do not think I will be returning to this or any golfer corral again. I would like a call back to be sure this will be handled and something will be done.

This is a sad situation. So many ppl nowadays don't want to work and to have a person come to work and be that peppy and happy and greet customers that way and then to be treated the way she was is extremely sad. Then for the customers to watch the OWNER go over to the guy and laugh and joke makes it look like it is ok to be disrespectful to ur employees and he doesn't care about his employees at all!!

Minus 5 stars, so sad.

5 star service to diamond for her service for us!!!

Thank you, Diamond, for your service, and I am so sorry Alexis that you were treated that way you were super sad

Also so sorry Alexis that your grandmother passed away and that you came in the day to cover a Shift for someone else and you were treated like that. Shame on the owner!!!

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User's recommendation: I hope you don’t have to witness anything like this

2 comments
Guest

Translation: You and your husband are a couple of old coots (who gets excited about a GC) with NOTHING to do. You like wasting time "chatting" with people who need to be working.

The manager was sick of this and spoke up. Solution: Come in, get your food, and get out. Leave the servers alone. They don't want to hear your old moldy anecdotes and stories.

People who need help, sure enough, don't care about your experiences. Save the nonsense for your family members who find themselves trapped with you.

Talal Roj

If she was swearing at him, she was not being unprofessional and conducting herself in a proper manner. You have no idea what was said between her and the owner.

She cannot act unprofessional at work. If she does, rain, ride or not she will be sent home.

But at the same time, it sounds like the manager knows the aggressive customer. What she should have done was conducted herself properly and then complained about the Owner to cooperate.

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Anonymous
map-marker Leesburg, Florida

Poor food,poor service

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Well to start no clean bowls. Line of customers and no one there to Ring them out. Food Was dried out. The gentleman wouldn't give me a fresh piece of cake because there was 2 pieces there but was all smashed. No clean dishes for icecream. Caramel was burnt. I could go on and on. I wasted 70 dollars for a meal that we couldn't eat. I always looked forward to coming there every year when I come from PA to Jacksonville Florida. You Need to do something!!!
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User's recommendation: Don't go there!!!

Temple S Gkk

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Verified Reviewer
| map-marker Corona, California

Rude cursing waitress

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Golden Corral - Rude cursing waitress
She ask how many in party we said 8 she said you cant put these f### tables together and then turned and looked at dale and said I am not dealing with this *** slammed the receipt down in from of him. She went over to two different tables she was waiting on and told them some lies we didnt say and discussed the situation with them. Please find someone to take care of the people just coming in to eat with peace and quit and not a smart mouth!
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User's recommendation: Treat them the way you want to be treated